What’s your vision for IT? I was asked to answer that question in a group meeting. I didn’t think for long about it because I knew the answer. “My vision is for IT to be known for service and solutions over processes.” In my 20+ years as an IT professional I have learned that IT is obsessed with processes. ITIL, Agile, and ISO 27001 are some of the process standards that come to mind. They all have good intention and reason for being. That is, they exist to make IT services predictable, repeatable, and delivered at the highest quality standard. Yes! We certainly need more of that. Then the disconnect happens. IT gets disconnected from customers when the process becomes the goal. This shows itself in many forms. Works comes to a halt because a form wasn’t filled-out. The helpdesk won’t help a customer because they don’t use an approved
Get this guy on your team! During a recent weekly business review meeting with one my staff members, we discussed movement and progress within one of our key enterprise level accounts. A new contact in the customer’s organization is driving some changes to how we’ve done business in the past. Our organization is adjusting to the new requirements and trying to maintain expected service levels. When people change in a business relationship, it can create a strain on the overall relationship and service delivery. Personalities change. Requirements may change. It’s a new dynamic. Does a customer account manager have to work harder during a time like this? I don’t think working harder is the right way to describe it, but the customer account manager must be resolute in their focus to keep products and services flowing at expected levels. My staff member commented “You wish he was different, but you
My news reader brought me an interesting post from Mike Elgan at ComputerWorld this week; Why Google+ is the place for passions. I identify with Elgan’s commentary because that’s how I use Google+ today as well. My circles include Digital Marketing, Georgia Tech, Technology, and Ubuntu. Communities and old-fashion search are other ways to filter content. So is it a place for passions? Absolutely. While I have friends that I converse with at times on Google+, it’s mostly a destination for me to absorb content related to interests. Sometimes I think of it as a visual and interactive RSS reader. What drives our social media usage? Some people I know have completely avoided social media sites. They don’t use Facebook, Twitter, LinkedIn, etc. Other people I know use multiple sites. As with anything in life, we make decisions about where we’ll spend our time. It’s getting tougher to decide, because the
Crossroads of the career journey It can be an event, a project, or an assignment. It’s that situation that leads to the point in time when we make a decision between two divergent paths. For me, it was a failed assignment as a software product manager. My job was to create a B2C internet site that integrated with a Siebel ERP. But the combination of business rules, technology capabilities of the web platform, and intricacies of an ERP integration were above my skillset at the time. I wasn’t mature enough to recognize it, and when management pointed it out to me I became defensive. The project stalled and was scrapped. The unseen path So my defining moment was a career failure. I was subsequently “reassigned”. The path was as much chosen for me as anything I did. I suppose I could have quit or asked for a different new assignment.
I’ve used them all. Call me an equal opportunity technologist. I’ve given them all a try. From Windows to Linux and everywhere in between. Do I have my have opinions? Absolutely. Do I participate in the “Holy wars” for OS? Yes, on occasion, for entertainment in my life. So I thought it would be fun to write a few confessions about my experience. It’s purely for entertainment. Mac OS The ultimate OS right? Yet so many run Windows Parallels and I find that ironic. I inherited a MacBook hand-me-down from daughter. To my frustration, Apple capped the MacOS upgrade level. It also ran super hot around the power cord connector so I had to download a special app for fan control and heat. I found these were common complaints via internet search. In the end, it was not a great experience. Can we just agree on keyboard keys and shortcuts