Where do you find world class customer focus?

Last Sunday I took my son to see an Atlanta Braves baseball game at Turner Field in Atlanta. The customer focus, attitude and reception of the staff was excellent. This was not the first time I have received this exemplary service at the ball park. That tells me that this level of service is both taught and expected from the Read More …

Google Voice on BlackBerry

Google Mobile released a new version of its app for BlackBerrys last week. What’s new? Two features related to voice recognition and location detection. Voice search Search with my location To run the voice search, you hold down the talk button on your BlackBerry and speak your search term. But wait there’s more. Voice search is tuned to work with Read More …

Have you ditched cable and satellite TV? Online alternatives

In my last post I compared the marketing focus and features of Netflix and Blockbuster mail order DVD programs. Traditionally these have been thought of as complementary programming to standard cable or satellite TV. However, with added features such as television network programming, they may become substitute products for cable and satellite in the future. Another group of alternatives is Read More …

Have you ditched cable and satellite TV? Mail order alternatives

It’s 2009 and just like you have alternatives for how you listen to music (radio, satellite, CD, digital player, etc.), there are a growing number of alternatives for how you watch video content as well. Gone are the days when you were restricted to watching video on your television from cable or satellite. You’ve got choices now for free or Read More …