Defining an eCommerce Operation – Metrics Management

UPDATE 10/27/10 – I posted a mind map of my eCommerce Operation on mindmeister that replaces the original map contained in this post. This includes the latest updates to my organizational thoughts on an eCommerce team. This is my fifth post on the defining elements of an eCommerce Operation. Previously, I’ve written about management in the areas of solution ownership, Read More …

Defining Organizational Entropy

I’ve experienced different management styles, cultures, and organizational lay-outs during my professional career in large organizations. Over the years I’ve noticed several attributes of large groups that are present regardless of the organizational design.  One of these attributes is something I’ll call Organizational Entropy. I define this as a measure of disorder or randomness by which work is created within an Read More …

4 Questions To Ask About Aging “To Do” List Tasks

Knowledge workers today are expected to process increasing amounts of information each day. If you’re like me then your “to do” list is a mile long and has tasks that are buried at the bottom and have been for some time. Whether by shifting business priorities, resource constraints, or simply a volume processing limitation, I just don’t seem to be Read More …

It’s a good time to be a marketer

This will be the decade of digital marketing.  Social and digital tools are exploding in popularity and use.  Access to the tools is becoming ubiquitous.  Marketers can easily see that consumers are embracing the technology and seem to have an unending appetite. Facebook, Twitter,LinkedIn, and YouTube are now everyday household words. Why is this exciting? The answer is not an Read More …