Don’t undervalue your services

Several weeks ago I filed a request for an account credit with a strategic partner due to violations with our service level agreement (SLA).  During the previous months, this partner had failed to deliver its contracted service at levels noted in the SLA for availability.  My team and I had access to a website with information, but the information was Read More …

The dance that matters

e-Marketers and Product Managers spend a large number of planning, measurement, and adjustment cycles trying to position their product/service within search results.  Search Engine Optimization (SEO) and Search Engine Marketing (SEM) are now job functions in many corporate hierarchies. Rightly so, search results from Google, Yahoo, and Bing collect both prospective and repeat customers.  Getting to the top of the Read More …

2 thoughts on the RFP/RFI process

I don’t classify myself as an expert on Request for Proposal (RFP) or Request for Information (RFI) documents. That’s probably a good thing, because too much experience with any given topic tends to create blinders for creative thought. But I’ve been through the process a few times both as a requester and provider. Here are two thoughts I have on Read More …

2 takeaways for tools used by remote teams

A recent blog post by Wayne Turmel about tools for remote teams does a good job of breaking down the communication needs of remote teams. I liked Mr. Turmel’s approach of defining the tools by breaking them into synchronous and asynchronous forms of communication.  I work in remote work team every day with colleagues spread across the country. The communication Read More …