Turbo Tax through online banking – a review

I’ve used Turbo Tax for the annual tax filing ritual for the last several years. Typically I purchase a CD from Costco each January because they have a nice coupon and it’s cheaper than buying directly from Intuit. This year, I decided to explore the option for Turbo Tax online as a link from within online banking at my credit Read More …

Product Camp Atlanta 2011 Notes

I attended Product Camp Atlanta for the second time today.  As the website says its a ” collaborative, user organized professional conference, focused on Product Management and Marketing topics.”  As with my first product camp, I enjoyed my time today and it was worth giving up a Saturday to find time to network, collaborate, share, and learn. Enclosed are the notes Read More …

Be ye not afraid to challenge old ways

This past week I challenged a couple of existing business processes. One thing that I’ve never understood about business environments is why people and management continue to require and support processes that don’t add value to the service and production output of the organization.  I think most people prefer to not create waves and find it easier to just stay Read More …

Customer surveys as voice of the customer

Using online surveys to talk to your eCommerce customers can be a rewarding as well as painful experience. Painful in the sense that customers will tell you your weaknesses or where your site falls short of their expectations. Yet isn’t that a reward as well? There are an abundance of online survey tool options available today. The tools make it Read More …