The irony of change

We live in a world of change. Benjamin Franklin once wrote, “but in this world nothing can be said to be certain, except death and taxes.” The world, IS, a place of continuous change. In the work place we will experiences changes in our job responsibility, our manager, and even the company ownership throughout our career. So what’s with all Read More …

Delaying the inevitable – businesses ignoring social media

If your company doesn’t use social media tools to interact directly with customers now, it’s only delaying the inevitable. Every day there are news stories, blog posts, television commercials, radio ads, and print pieces about consumers and businesses using the internet and rich media to communicate with each other. Some consumers and businesses are still on the sidelines whether out Read More …

Delta Airlines apology letter for flight delay

I experienced a flight delay on February 21, 2011 flying on Delta Airlines from Atlanta to Chicago. The delay was the results of two events: 1. An equipment problem. It was announced as a fuel leak. 2. Weather conditions in the Chicago and the Mid West created flight delays and cancellations across the country. I believe the total delay was Read More …

Use case example – removing the ‘how’ from requirements

I met with members of a project management office this week to plan an upcoming software project. Do understand that this is not an agile software shop. So when I suggested we create use cases in lieu of a more formal requirement document suite I received some inquisitive stares. Really more like stares that silently said ‘huh?’ This particular software Read More …