Customer loyalty for banks and credits unions

Customer loyalty can’t be talk about enough in the market place. I read an article on BankTech.com by Matt Gunn entitled 5 Things Everyone in Banking is Talking About. Matt discusses “Loyalty/Stickiness” as one of his five banking topics of the day. Reality is that customer loyalty is always a topic of concern for businesses despite their industry. But I think Read More …

Employee engagement through connection and meaning

It’s true. I do still read print newspaper. It’s not so much by effort as it is by convenience and simplicity. I receive a subscription to the Gwinnett Daily Post as free benefit of continuing to pay Charter Communications a small ransom each month for cable TV.  The paper covers local news for the county I live in and picks Read More …

A case for customer focus in the midst of financial regulation

  Banks are reacting to loss of fee income by creating new fees and dropping services. Financial institutions across the country are reacting to the impact of Regulation E changes and the Durbin Amendment to the Dodd-Frank Act. The Regulation E changes of 2010 prohibit financial institutions from charging consumers fees for overdrafts on ATM and debit card transactions unless the Read More …