Doing it right with customer focus

Doing it right. I love seeing companies that are “doing it right” and reaping the rewards of success. By doing it right, I mean providing value driven products or services customers want and respect. Companies like Chick-fil-A, Disney, and QuickTrip (QT) come to mind. Wait a minute. Isn’t QT a gas station? This week I read about QT, as an Read More …

Fighting deceptive adword titles

I wrestled with Google this week. I felt like it was a struggle of biblical proportions. Jacob wrestling with God in Genesis chapter 32. David fighting Goliath in I Samuel chapter 17. But this time it was me, Bob. I wrestled with Google over adword titles that I felt violated their terms and conditions of use and fair business practices. Read More …

Using online banking to beat phishing

Phishing and spear phishing attacks do more than increase fraud. The fall-out of criminals impersonating sites that don’t belong to them to trick people into giving their personal information goes beyond fraud and identify theft statistics. Similar to terrorist attacks, it changes the processes and procedures that law abiding citizens go through to transact normal business. Basically, it changes our Read More …

Policy on supporting multiple browser versions

Time travel back 15 years. I recently had a conversation with an IT product manager that wanted to post a statement on a website about which browsers are officially supported by the site. There was some angst with the testing group as well as the technical support desk about phone calls from customers that had browsers that were recently released. Read More …