Rewarding switching over loyalty

A fast marketing engine. It took about 8 weeks for the marketing department at Charter Communications to catch-up with my decision to cut the cable TV cord. Considering the size of Charter, I’m impressed with the turn around time to add me to the prospective customer list mailings. New subscriptions are up for Charter and the company is doing well Read More …

Technology Constipation

We all want to be regular. Something we all have in common at work is the desire to have a regular and predictable cadence of work output. Doing so just makes life easier. It’s rewarding to our customers when they receive their goods and services within expected boundaries. It’s good for the well-being of our team dynamics and mental happiness Read More …

Can we change the secret sauce of IT?

The value of IT. Connecting disparate systems is one of the main value services that Information Technology teams offer to business customers. I used this point at a presentation before employees that are not in IT to answer the question “what does IT do?”. If you are not in IT you see this each week when you send or receive Read More …