Last year we started using a visual management board to get a better understanding of the flow of work in our IT department. The board, now in version 2 and completely electronic, has become the staple of our weekly team leader meetings. With continued attention and more maturity in lean thinking, I expect to continue evolution of the board contents. There is no destination; Journey we must.
Each week, we “walk the board” during the team leader meeting. The content of the board is the agenda of the meeting. As we “walk” we make updates, we discuss topics, and we review results. The board has posted metrics and results, upcoming production changes, a calendar of key events , training plans, action plans, and links to standard operating procedure documents. It’s like a big dashboard but yet different because we are actively working the flow of department in the department instead of just viewing it. The board provides a tool for enacting the countermeasures and actions necessary to bring visual management to life.
Here’s a rough layout of the board contents which now reside on our Intranet start page:
- Making work visual allows others see how their inputs and outputs affect overall flow of work.
- We can measure progress of continuous improvement efforts by seeing how they affect key metrics.
- We have a consistent approach for root cause problem solving. Learn together. Win together.
- The board promotes the development of leaders that follow the company’s philosophy for work.
The visual management board is a conversation starter. It’s a visual representation of work. It’s a mission enabler.
Onward and upward!