Foundations for digital culture (part 3 Envisioned Future)

Influencers Part 1 Building Blocks Part 2 So the future can look like this Customer success as a motivator The first building block of the digital culture is to obsess over the customer and not technology. I believe when team members are obsessed with the customer, they are more motivated Read More …

Foundations for digital culture (part 2 Building Blocks)

Influencers Part 1 A narrative to create a digital culture… for the customer (part 2 Building Blocks) So now we should make the digital culture from this Obsess over customers, not technology A fundamental learning from the past several decades that has influenced modern methodologies and organizational layouts is running Read More …

Foundations for digital culture (part 1 Influencers)

A narrative to create a digital culture… for the customer (part 1) In the past Over the last five decades, information technology departments evolved from independent groups to entire companies with specialized technology-based products and services. An industry sector is named for technology and many companies today are changing their brand Read More …

Spooky software development – Halloween frights

I recently watched The Haunting of Bly Manor on Netflix to satisfy an itch for a ghost story. It’s a story of restless spirits, driven by unsatisfied love, betrayal, and abandonment. All the characters in the story shared the same locale with specific roles to maintain a working household.  But Read More …

Creating culture with remote teams

“What are ways you are building a ‘lean culture’ with remote team members?” I posted this question on Twitter and a LinkedIn group because during the 25 years of my professional career, I’ve seen working from home (telecommuting as we used to call it) go from a special once-per-week privilege Read More …

Turning employee survey results inside out

Making sense of employee survey results. This week I reviewed the 2018 employee survey results with my department. I’ll be honest; deciphering survey results is a challenge for a variety of reasons. Questions are interpreted differently. Similar questions with slight nuances yield measurably different answers. Survey results are influenced highly Read More …

Creating Technical Margin

While I was reviewing the IT annual plan this week I remembered some of the recurring challenges that exist with annual plans. One of the biggest challenges is determining how to service and solution work that is not originally on the plan. The usual work initiators that meet this criterion Read More …

Level the workload for development team leads

Incoming work. If you work in IT you know that some days it feels like work requests appear from every direction possible and then some. The IT group is a service organization at its core and there is a strong drive to satisfy all customer requests in a timely manner. Read More …

Push-ups to Push-downs.

Push-ups are for treats! One of my most memorable childhood treats was orange sherbet push-ups. I can still envision those pops with the plastic push sticks and the plastic bottom. Of course the plastic bottom was good for licking at the end! A paper covering with colored circles surrounded the Read More …

Technology Constipation

We all want to be regular. Something we all have in common at work is the desire to have a regular and predictable cadence of work output. Doing so just makes life easier. It’s rewarding to our customers when they receive their goods and services within expected boundaries. It’s good Read More …

The speed of software releases

How fast do you want software released? I was part of a discussion this week week about the velocity of production software deployments. I didn’t use velocity in the context of estimating software but rather the benefits of a regular cadence to releases and the focus it brings to the Read More …

Using history to organize your teams

What does the history of man and the advancements of civilizations have to do with business? I recently followed a recommendation to read Jared Diamond’s book Guns, Germs, and Steel: The Fates of Human Societies. The book was the winner of the 1998 Pulitzer Prize for general non-fiction and provides Read More …

Let’s talk about #NoEstimates

Should we expect estimates for software development? There’s a movement called “No Estimates” that suggests there is a better way to develop software without using estimates as part of the process. In an interview with InfoQ, Woody Zuill states, “Personally for me, what No Estimates is about, is alternative ways Read More …

The Resource Constraint Conundrum

It’s the most over used term in the office. “We have resource constraints.” “We can’t do that project due to resource constraints.” “We missed the time line due to resource constraints.” The rationale behind this line of thinking is that there isn’t enough people. If we just had more people Read More …

Repeating software processes. To attract and repel.

Are we attracted to repetition? Yes.  We all are. It touches every facet of our lives. As a few examples, we eat the same types of foods each week, we watch the same TV series, and we read books that belong to a series. A study and report from Alix Read More …

Play it again.

Repetition in youth. That song was awesome! Play it again. Rewind-stop-play-rewind-stop-play-forward-play, call the radio station for a request, press repeat. These actions are all part of my memory as a youth. Back in the days when I spent a fair amount of my income on cassette tapes and CDs. It Read More …

TMobile – Bold and Driven

Disclosure: I am an active TMobile subscriber. A bold and driven business leader. Are you keeping track of movements in the mobile phone industry in the United States? In the two most recent reporting quarters TMobile, once headed for the history books, reported  subscriber growth in half million chunks. While Read More …