Where operations, projects, and innovation collide and divide

By Bob Williams, Leave a comment | Posted September 27th, 2011 in Agile Organization, Business and IT Alignment, Business Process Management, eCommerce

To build it or to maintain it. That is the question. It’s a classic question in organizational design. The answer of course is you have to do both. I’m not talking about the decision of a product nearing the end of its life cycle where you decide between adding additional features or putting it in [...]

How the waterfall method effects the PMO

By Bob Williams, Leave a comment | Posted June 12th, 2011 in Agile Organization, Business and IT Alignment, Business Process Management, eCommerce

I’ve used the term “Big Bang Software Development” to describe a process where all of the software project scope is delivered at the same time. Traditionally it’s been called the waterfall model.  Industry experts have compared the waterfall model to newer agile methodologies for how they differ in the approach to deliver software.  But what about [...]

Urgency is a two-face

By Bob Williams, Leave a comment | Posted May 21st, 2011 in Agile Organization, Business Process Management

What’s the goal of your organization? Do this. Ask executives in your business what the goal of the business is. Is it to make market leading products and services? Is it to make and serve customers? Or is it really to make money?

Eliyahu M. Goldratt writes in his book “The Goal” that the goal [...]

Are you hiding behind the process?

By Bob Williams, One comment | Posted May 1st, 2011 in Agile Organization, Business and IT Alignment, Business Process Management, Customer Focus

Some people depend on the process for making results. I was involved in a situation recently where a software defect was found after the production release. A team member was quick to analyze the situation and indicated that the team had not followed all the steps in the process. They stated that this resulted in [...]

Delaying the inevitable – businesses ignoring social media

By Bob Williams, Leave a comment | Posted March 19th, 2011 in Agile Organization, Business Process Management, Customer Focus, Ideas

If your company doesn’t use social media tools to interact directly with customers now, it’s only delaying the inevitable.

Every day there are news stories, blog posts, television commercials, radio ads, and print pieces about consumers and businesses using the internet and rich media to communicate with each other. Some consumers and businesses are still [...]

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