I.T. is better when…

It’s Thanksgiving week and I’m thankful for another year of work and learning. During my reflection this year for what I’m thankful for, I thought about what makes life in IT better. What are those things that help IT perform to their best ability? What are those things that help Read More …

Software open feedback loops

What is the secret sauce? What really drives new software features? Do we live in a world where the marketing department rules the day with ROI driven and profit making capabilities from within the software? To an extent, I believe the answer is yes. Businesses exist to make money. Business Read More …

Silly Marketers – Tricks are for Kids

Sometimes marketing pieces catch my attention and create thought. I look at the message, call to action, and design elements of the marketing. I consider the effectiveness of the piece in my life and think about how it might be received by others as well.  In an effective marketer’s toolbox Read More …

Oracle Licensing – That’s Just Crazy

Are you easy to do business with? Some years back I read this question in a business article about customer service. It’s a pointed question to create introspection about attitudes, business processes, and services. I like to flip the question on myself, “am I easy to do business with”, and Read More …

TMobile – Bold and Driven

Disclosure: I am an active TMobile subscriber. A bold and driven business leader. Are you keeping track of movements in the mobile phone industry in the United States? In the two most recent reporting quarters TMobile, once headed for the history books, reported  subscriber growth in half million chunks. While Read More …

Getting IT outside the box

I think it’s safe to say that direct interaction between IT and Operations doesn’t happen enough. I’m talking about IT programmers, analysts, and project managers sitting with Operations and Manufacturing to understand their daily workflow with the intention of providing technology solutions to automate workflow and make it more efficient. Read More …

How to Change Your Organization’s Culture

How do we change the culture around here? During a Q&A session this week, after a presentation containing touch points of a future vision, a team member asked me the culture change question. “How do we enact cultural changes here?” The question implied an agreement with the future vision, but Read More …

Crossing departmental boundaries with your eCommerce team

This is my 300th blog post! So much is written about the strained relationship between IT and other business departments such as Marketing or Sales. Both departments want to achieve the same goal of creating a service for the customer.  Both departments want to be predictable in their service delivery. Read More …

Distance education continues to expand

The need for business innovation is constant. I was talking to a friend this week about changes in the banking industry sparked by advancements in technology. The conversation topics included the importance of physical bank branches today and the future of branches for banks in the future. During our discussion Read More …