Process: friend and foe

In my reading this week I came across a blog post from Tom Peters entitled Strategy: War on Systems. Tom talks about “systems” within an organization and while they are developed with good intentions, they often become inhibitors to achieving the organizational mission. I talk about this very subject quite a bit on my blog also. [...]

Three golden nuggets for eCommerce financial metrics management

The ultimate goal of financial metrics in your eCommerce operation is to provide a measurement against revenue and profits required to sustain and grow your business. Choosing which financial metrics to measure can be a tricky endeavor. You want to make sure to capture relevant data that define your business and to use your time wisely. [...]

Big Bang vs Evolution – A software look

If you do any amount of reading today on current topics in software development you’ll find a growing community for agile development methods in addition to those using the more traditional waterfall development method. Large and/or older corporations tend to use the waterfall approach to software development because that was the standard that grew from process [...]

Simple is…eCommerce

Simple is one-click checkout.  Less screens = less clicks = less confusion = more orders.

Simple is limited choices. Think retail models like Costco, that have sufficient variety but limit the number of manufacturers.  Think the Google home page. They’ve left it simple when they could fill it with so much.

Simple is anonymous checkout. C’mon retailers, you [...]

The crux of the matter

Recently, I was in a discussion about the word “crux” and its meaning. Webster’s definition centers around finding resolutions to problems:

Solution or Journey?

1 : a puzzling or difficult problem : an unsolved question

2 : an essential point requiring resolution or resolving an outcome <the crux of the problem>

As an aside it’s intriguing to note the word comes [...]