Creating culture with remote teams

“What are ways you are building a ‘lean culture’ with remote team members?” I posted this question on Twitter and a LinkedIn group because during the 25 years of my professional career, I’ve seen working from home (telecommuting as we used to call it) go from a special once-per-week privilege to a common status of working from home multiple times Read More …

Overcoming audit excuses

I don’t have enough time to perform audits. It was 9am Tuesday morning. I assigned the weekly visual management board audit to a staff manager and I could hear the unsaid words looking in their eyes. It was 10am on a Thursday morning. I asked the process improvement manager, “Why do we need to audit ourselves weekly?” I was questioning Read More …

Creating a metric – value add or mission?

Question: Should metrics on a visual management board or report be something that measures progress on only value-add activities? Or is it OK to track metrics on items that may be essential non-value added, but directly support the mission of the organization? I started wrestling with this question while trying to frame a new metric that at its core supports Read More …

Write your story

How much of your story is the result of past dreams and aspirations? In a professional sense, the answer is a measurement of setting and achieving goals. But from a personal standpoint the answer includes influences from friends, parents, and social factors. Jim Collins defined Big Hairy Audacious Goals (BHAGS) in his classic book Built to Last. The BHAGs are Read More …

Straight Talk for Documenting Standard Work

Creating documentation is arguably the most dreaded task for working professionals. Not many people like to document why a program or procedure exist or how the pieces of a program fit together to make a working application. For those who do create documentation of procedures, standards, or architecture, maintaining the document becomes another challenge. It’s a conundrum; we don’t like Read More …