IT Annual Planning

These customers want the basics. Wired Magazine published an entertaining read about the preferences of public transit riders.  The results showed that it wasn’t the technology services like WiFi and charging stations that topped the list of what riders wanted; it was the basics like reliability and predictability of the Read More …

Level the workload for development team leads

Incoming work. If you work in IT you know that some days it feels like work requests appear from every direction possible and then some. The IT group is a service organization at its core and there is a strong drive to satisfy all customer requests in a timely manner. Read More …

Rethink email attachments

Ease of use wins the day. Attaching documents to email is perhaps the most-used business workflow invention in the last 20 years. I don’t think this feature of email was intended to become so intertwined in business workflows. But it’s so easy to click, attach, and send that the procedure Read More …

A manager’s guide to the annual plan

Creating the annual plan is like solving a puzzle. Participating in the annual plan has always been a challenge to me to a certain extent for two reasons: In the past, I viewed the activity as more forecasting than planning. The plan was a list of goals and objectives that Read More …

Technology Constipation

We all want to be regular. Something we all have in common at work is the desire to have a regular and predictable cadence of work output. Doing so just makes life easier. It’s rewarding to our customers when they receive their goods and services within expected boundaries. It’s good Read More …

Interactions over Processes (user story template)

The first value statement in the Agile Manifesto is “Individuals and interactions over processes and tools”. Mike McLaughlin, of Version One, questions the role and influence the growing agile tool set has on individuals and interactions. McLaughlin states that the capability of Agile based software tools adds scalability and efficiencies, Read More …