Two Worlds

By Bob Williams, One comment | Posted October 17th, 2011 in Customer Focus

These two tweets appeared side-by-side on my Tweetdeck stream. I couldn’t resist taking a picture.

of record profits, debit card fees, customer retention, and customer acquisition

Find and keep customers: 3 of the basics for success

By Bob Williams, Leave a comment | Posted December 26th, 2008 in Customer Focus, Ideas, internet marketing

With the negative outlook of the economy and reports of down holiday spending, merchants need to look at basics for attracting and retaining customers.  Companies can weather the storm by focusing on core competencies, innovating, and reaching out to customers with individual information. Here’s a look at three principals for accomplishing this goal and some [...]