Bob Williams

Combining digital and print media. Go Braves!

Baseball is one my favorite things in life. I played the game as a kid and now have the joy of watching my son grow-up playing the game as well. We also go watch baseball games several times each year including youth, collegiate, and professional levels.

Each time we go to the Atlanta Braves games at Turner Field I’m always impressed with the customer focus and game day experience. I’ve previously written about the customer focus of the employees at Turner Field. On my last trip, I took notice of how they combine the use of digital and print media to both drive sales as well as educate their …Continue reading >>

Bob Williams

Where do you find world class customer focus?

Last Sunday I took my son to see an Atlanta Braves baseball game at Turner Field in Atlanta. The customer focus, attitude and reception of the staff was excellent. This was not the first time I have received this exemplary service at the ball park. That tells me that this level of service is both taught and expected from the staff. Everyone we came in contact with, which included a parking lot attendant, turn-style attendant, program greeter, concessions worker and seat usher, greeted us with a smile and made sure that we knew they were thankful we had come to enjoy an afternoon of baseball.

I make note of organizations …Continue reading >>