Special Sauce

Two all-beef patties, special sauce, lettuce, cheese, pickles, onions, on a sesame seed bun. I remember that McDonald’s commercial like it was yesterday. Now, decades later, I’m still fascinated with ‘special sauce’, just not the sauce on a Big Mac. The topic is universal. What makes companies and groups successful? Read More …

Crossing departmental boundaries with your eCommerce team

This is my 300th blog post! So much is written about the strained relationship between IT and other business departments such as Marketing or Sales. Both departments want to achieve the same goal of creating a service for the customer.  Both departments want to be predictable in their service delivery. Read More …