A note to self

Dear me, Don’t be quick to discount new ideas. All improvements for humanity and business started with a new idea. Someone saw opportunity and imagined a better result, a stronger product, or a faster way. Someone acted and made their opportunity a reality. They were not afraid of failure. They overcame doubts. They made peace with uncertainty. Why? Because their Read More …

Special Sauce

Two all-beef patties, special sauce, lettuce, cheese, pickles, onions, on a sesame seed bun. I remember that McDonald’s commercial like it was yesterday. Now, decades later, I’m still fascinated with ‘special sauce’, just not the sauce on a Big Mac. The topic is universal. What makes companies and groups successful? This article from Harvard Business Review about corporate survival examines Read More …

Crossing departmental boundaries with your eCommerce team

This is my 300th blog post! So much is written about the strained relationship between IT and other business departments such as Marketing or Sales. Both departments want to achieve the same goal of creating a service for the customer.  Both departments want to be predictable in their service delivery. But they define predictability differently which is the basis for Read More …

Three things I learned at Harland Clarke

I recently resigned my position at Harland Clarke and I am preparing to transition into a new role at Curtis 1000. I worked 15 years to the day at Harland and it was time well spent considering my professional development and growth during the time. As I reflected on the experience, I thought of the people and events that helped Read More …