Employee engagement through connection and meaning

By Bob Williams, Leave a comment | Posted April 17th, 2011 in Career, Ideas

It’s true. I do still read print newspaper. It’s not so much by effort as it is by convenience and simplicity. I receive a subscription to the Gwinnett Daily Post as free benefit of continuing to pay Charter Communications a small ransom each month for cable TV.  The paper covers local news for the county [...]

Don’t undervalue your services

By Bob Williams, Leave a comment | Posted September 28th, 2010 in Customer Focus

Several weeks ago I filed a request for an account credit with a strategic partner due to violations with our service level agreement (SLA).  During the previous months, this partner had failed to deliver its contracted service at levels noted in the SLA for availability.  My team and I had access to a website with [...]

Business decisions: customers, profits, and the golden rule

By Bob Williams, Leave a comment | Posted August 8th, 2009 in Customer Focus, Ideas

I continually digest a steady diet of business related materials to see what others are doing that is successful and to generate ideas for my work routine both in business and hobbies. These business materials are in various formats, including books, blogs, published articles, and pod casts. Call me crazy, but I think about [...]