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What’s the goal of your organization? Do this. Ask executives in your business what the goal of the business is. Is it to make market leading products and services? Is it to make and serve customers? Or is it really to make money? Eliyahu M. Goldratt writes in his book “The Goal” that the goal [...] Some people depend on the process for making results. I was involved in a situation recently where a software defect was found after the production release. A team member was quick to analyze the situation and indicated that the team had not followed all the steps in the process. They stated that this resulted in [...] This past week I challenged a couple of existing business processes. One thing that I’ve never understood about business environments is why people and management continue to require and support processes that don’t add value to the service and production output of the organization. I think most people prefer to not create waves and find [...] Starting a new year is the most popular time to create and install plans. This is true within our personal lives and within our businesses. In business, we spend hours creating plans for how to meet financial and operational goals for the year. Then we spend more time rolling out these plans to employees so [...] We’ve all been there. Something goes wrong and as a follow-up we look for the root cause and how to prevent it from happening again. More times than not, we solve this procedure by adding another step to an existing process. It’s almost automatic and we don’t think twice about amending a process because we [...] |
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