A case for customer focus in the midst of financial regulation

By Bob Williams, One comment | Posted April 3rd, 2011 in Customer Focus, Ideas

 

Banks are reacting to loss of fee income by creating new fees and dropping services.

Financial institutions across the country are reacting to the impact of Regulation E changes and the Durbin Amendment to the Dodd-Frank Act. The Regulation E changes of 2010 prohibit financial institutions from charging consumers fees for overdrafts on ATM and [...]

Business decisions: customers, profits, and the golden rule

By Bob Williams, Leave a comment | Posted August 8th, 2009 in Customer Focus, Ideas

I continually digest a steady diet of business related materials to see what others are doing that is successful and to generate ideas for my work routine both in business and hobbies. These business materials are in various formats, including books, blogs, published articles, and pod casts. Call me crazy, but I think about [...]