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Tag: Charter

Roku 3 stuck on update from 5.6 to 7

Posted onApril 7, 2017AuthorBob Williams

I solved a problem with a Roku 3 update this past weekend. The Roku box was a freebie from my internet provider when I signed-up for their streaming service package. The initial setup worked fine, but after a few weeks the system froze. I had to power cycle the unit Read More …

CategoriesBusiness TechnologyTagsCharter, Roku, streaming TV

Rewarding switching over loyalty

Posted onJune 27, 2015AuthorBob Williams

A fast marketing engine. It took about 8 weeks for the marketing department at Charter Communications to catch-up with my decision to cut the cable TV cord. Considering the size of Charter, I’m impressed with the turn around time to add me to the prospective customer list mailings. New subscriptions Read More …

CategoriesCustomer FocusTagscable TV, Charter, customer experience, customer focus, customer loyalty

Roku Streaming Stick

Posted onSeptember 13, 2014AuthorBob Williams1 Comment

I had a television content problem. Charter Communications went to a digital only network a few months ago and started requiring set top digital converters to unscramble program content. I’m not bashing Charter in this post for their decision, but when they did this, the two small TVs in my Read More …

CategoriesBusiness TechnologyTagscable TV, Charter, ESPN, Netflix, Roku

Charter Communications Loyalty Discount Letter

Posted onSeptember 3, 2012September 11, 2012AuthorBob Williams

Well this is something you don’t see every day. I received a letter this month from my cable and internet service provider Charter Communications. As I opened the letter I suspected it was notification of a rate increase or programming changes. But to my surprise, the letter informed me that Read More …

CategoriesCustomer FocusTagsCharter, customer loyalty

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  • Home
  • Categories
    • Agile Organization
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    • Customer Focus
    • eCommerce
    • Ideas
    • Lean Principles
  • Archives
  • About Bob Williams
  • Executive Bio
  • Qualifications
  • Recommendations
  • Timeline