A Business Technology Place (Since 2008)
To follow, or not to follow the rules. Have you noticed following established rules is a paradox of behavior? In some situations, we admonish employees when they don’t follow procedures and rules. We create manuals of standard procedures for consistent experiences and output. But when someone doesn’t follow the standard procedure and the outcome is wrong, they are reminded of Read More …
What we see When I was an intern in college I worked as a desktop service technician for computer support. I remember an internal financial auditor on the fourth floor of my building that I would occasionally help. Reese was much older than me, but took time to talk to me about life as I fixed his computer. I wish Read More …
Deja Vu I recorded a few rambling thoughts one day after work this week. That’s how many of my blog posts originate. Things happen through the course of a day that stick with me into the evening. When I jot down my thoughts, I see interactions with people, process observations, desires for a better solutions, and things I want to Read More …
Compliance initiatives are viewed from the wrong lens. Every week I look at requests and responses for technology and security compliance matters. Typically, I communicate this information with compliance based personnel for a customer, the sales organization, or the lawyers. The focus of process is to get answers to check a box and then move forward with the sales process. Read More …