Innovation process?

By Bob Williams, Leave a comment | Posted June 16th, 2010 in Business Process Management, Customer Focus, Ideas

Earlier this week I had lunch with @Cjack_HC, @ElliotLeson, @Westdene64, and a few others. I joined the lunch late as the group was in the middle of a brainstorming session on creating names for business card designs.  Sounds easy, but I found the task pretty challenging.  It made me think of the age old question [...]

Resist Learned Mediocrity

By Bob Williams, Leave a comment | Posted November 6th, 2009 in Ideas

During a team meeting last week, one of my colleagues used the term “learned mediocrity”. I thought about what this expression means within the context of an organization and for individuals.  Businesses and people don’t set out with an objective to be mediocre. In fact, I’ve read studies that show people will rate their own [...]