Six Flags. More customer focused flags = more fun

2 comments | Posted April 26th, 2009 in Customer Focus | Tags: , , , , ,

Mr Six. More Flags, More Fun.

I spent this past Saturday at Six Flags Over Georgia compliments of the employee activity group at work. It’s been many years since I’ve been to the park. I once roamed there periodically as a teenager. I’ll admit, my expectations were pretty low about how my consumer experience would be, [...]

Where do you find world class customer focus?

One comment | Posted April 13th, 2009 in Customer Focus | Tags: , , , , , , , ,

Last Sunday I took my son to see an Atlanta Braves baseball game at Turner Field in Atlanta. The customer focus, attitude and reception of the staff was excellent. This was not the first time I have received this exemplary service at the ball park. That tells me that this level of service is both taught [...]

Don’t paralyze your customers

Leave a comment | Posted April 9th, 2009 in Customer Focus, Internet Marketing, eCommerce | Tags: , , , , , ,

[...]

Starbucks gets the big idea

Leave a comment | Posted March 23rd, 2009 in Customer Focus, Internet Marketing | Tags: , , , , , , ,

Have you seen mystarbucksidea.com? Starbucks has gone outside their corporate walls for idea generation and thought. They’ve given their customers a chance to submit ideas to help improve the Starbucks brand and business. [...]

Customer focused eCommerce: Volume testing techniques

3 comments | Posted March 15th, 2009 in Customer Focus, eCommerce | Tags: , , , ,

“If you build it, they will come…”.  That’s a classic line from Field of Dreams. While I love baseball, this isn’t a post about our great American sport and its glory.  I’ve heard this quote it used on many occasions in casual conversation about things other than baseball. One example, is when building Internet sites. If [...]

Older Entries »