Top drivers of small business satisfaction

By Bob Williams, Leave a comment | Posted July 26th, 2011 in Customer Focus, Ideas

A couple of business colleagues recently attended the Enterprise Council on Small Business Annual Summit. They shared their conference notes and summary with me and others when they returned. Information and knowledge share of meeting events is a great way to create conversation within your team and possibly create positive change in your organization.

One [...]

1800PetMeds email marketing and your pooch

By Bob Williams, One comment | Posted May 27th, 2009 in Customer Focus, eCommerce, internet marketing

It’s been tough to find time to write this past week with the kids school ending, kids activities, and home projects. I did come across an email from 1-800-Pet-Meds in my inbox. The email was a marketing promotion to reorder heart worm pills for my dog. They knew it was time for me to reorder [...]