A Business Technology Place (Since 2008)
I’m documenting some customer service experiences from the last two weeks. They had an impact on my actions and they serve as a good reminder of reflection for customer service actions that we provide to others. People do notice words, attitudes, and body language. While on vacation at a location Read More …
Can you feel it? One of the aspects of my job that I love to describe and that motivates me is that I “feel the business”. I feel the impact of administrative dollars to the financial income statement. I feel the impact of delivered services by talking to sales executives Read More …
Facebook rolled-out a feature for Asia based admins of business pages to allow them to send private messages with fans writes Jon Russell of cmo.com. The communication must be initiated by the customer. So it’s an opening for a customer service touch-point first rather than private marketing blasts. With this move, Read More …
A couple of business colleagues recently attended the Enterprise Council on Small Business Annual Summit. They shared their conference notes and summary with me and others when they returned. Information and knowledge share of meeting events is a great way to create conversation within your team and possibly create positive Read More …
Last Sunday I took my son to see an Atlanta Braves baseball game at Turner Field in Atlanta. The customer focus, attitude and reception of the staff was excellent. This was not the first time I have received this exemplary service at the ball park. That tells me that this Read More …