Doing it right with customer focus

By Bob Williams, Leave a comment | Posted August 27th, 2011 in Customer Focus

Doing it right. I love seeing companies that are “doing it right” and reaping the rewards of success. By doing it right, I mean providing value driven products or services customers want and respect. Companies like Chick-fil-A, Disney, and QuickTrip (QT) come to mind. Wait a minute. Isn’t QT a gas station?

This week I [...]

1800PetMeds email marketing and your pooch

By Bob Williams, One comment | Posted May 27th, 2009 in Customer Focus, eCommerce, internet marketing

It’s been tough to find time to write this past week with the kids school ending, kids activities, and home projects. I did come across an email from 1-800-Pet-Meds in my inbox. The email was a marketing promotion to reorder heart worm pills for my dog. They knew it was time for me to reorder [...]