Rethink boarding airplanes

I don’t travel on airplanes often. For me this is a good thing. The airport routines of parking, security checkpoints, boarding, and rental cars typically leave me feeling like herded cattle. For the most part, all the players involved in each of these steps do a good job moving masses of people onto the next station. But this past week Read More …

Delta Airlines apology letter for flight delay

I experienced a flight delay on February 21, 2011 flying on Delta Airlines from Atlanta to Chicago. The delay was the results of two events: 1. An equipment problem. It was announced as a fuel leak. 2. Weather conditions in the Chicago and the Mid West created flight delays and cancellations across the country. I believe the total delay was Read More …