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Tag: Delta Airlines

Rethink boarding airplanes

Posted onSeptember 25, 2016AuthorBob Williams

I don’t travel on airplanes often. For me this is a good thing. The airport routines of parking, security checkpoints, boarding, and rental cars typically leave me feeling like herded cattle. For the most part, all the players involved in each of these steps do a good job moving masses Read More …

CategoriesBusiness Process Management, Customer FocusTagsAir travel, business process, Delta Airlines

Delta Airlines apology letter for flight delay

Posted onMarch 9, 2011March 9, 2011AuthorBob Williams1 Comment

I experienced a flight delay on February 21, 2011 flying on Delta Airlines from Atlanta to Chicago. The delay was the results of two events: 1. An equipment problem. It was announced as a fuel leak. 2. Weather conditions in the Chicago and the Mid West created flight delays and Read More …

CategoriesCustomer FocusTagscustomer focus competency, Delta Airlines

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  • Archives
  • About Bob Williams
  • Executive Bio
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