Disney World | The Merchant Stand

Social media ideas for amusement parks

Posted onApril 9, 2010November 22, 2010AuthorBob Williams2 Comments

I spent the day at Sea World in San Antonio with my family and as we went through the park I searched for signs of the digital and social media age. I was surprised not to find any. In fact, the amusement park today is much like the amusement park I remember as a child and teenager. The focus is Read More …

Where do you find world class customer focus?

Posted onApril 13, 2009AuthorBob Williams2 Comments

Last Sunday I took my son to see an Atlanta Braves baseball game at Turner Field in Atlanta. The customer focus, attitude and reception of the staff was excellent. This was not the first time I have received this exemplary service at the ball park. That tells me that this level of service is both taught and expected from the Read More …