Social media ideas for amusement parks

By Bob Williams, 2 comments | Posted April 9th, 2010 in Customer Focus

I spent the day at Sea World in San Antonio with my family and as we went through the park I searched for signs of the digital and social media age.  I was surprised not to find any. In fact, the amusement park today is much like the amusement park I remember as a child [...]

Where do you find world class customer focus?

By Bob Williams, One comment | Posted April 13th, 2009 in Customer Focus

Last Sunday I took my son to see an Atlanta Braves baseball game at Turner Field in Atlanta. The customer focus, attitude and reception of the staff was excellent. This was not the first time I have received this exemplary service at the ball park. That tells me that this level of service is both [...]