Bob Williams

Where operations, projects, and innovation collide and divide

September 27th, 2011 | Leave a comment | Tags: , , ,

To build it or to maintain it. That is the question. It’s a classic question in organizational design. The answer of course is you have to do both. I’m not talking about the decision of a product nearing the end of its life cycle where you decide between adding additional features or putting it in maintenance mode. Rather, this is about allocation of people and teams within an eCommerce organization to maintenance or operational activities versus allocation to projects.

I’ve seen terms like “run the business”, “keep the lights on”, and “operations”.   Those terms refer to activities that an organization does to maintain service to existing customers or to maintain …Continue reading >>

Bob Williams

Defining an eCommerce Operation – Content Management

June 24th, 2009 | 2 comments | Tags: , , , ,

UPDATE 10/27/10 – I posted a mind map of my eCommerce Operation on mindmeister that replaces the original map contained in this post. This includes the latest updates to my organizational thoughts on an eCommerce team.

This is the second post in a series about defining components of an eCommerce organization.  The first post explored elements of solution ownership. Today I’ll look at the area of content management. An important aspect of any eCommerce site is that the content of the site must be up-to-date and it must be correct. Prospects and customers rely on the content management owners to keep the store front ready for shopping.

There are four …Continue reading >>