Bob Williams

Policy on supporting multiple browser versions

August 6th, 2011 | Leave a comment | Tags: , , ,

Time travel back 15 years. I recently had a conversation with an IT product manager that wanted to post a statement on a website about which browsers are officially supported by the site. There was some angst with the testing group as well as the technical support desk about phone calls from customers that had browsers that were recently released. It gave me flash backs to the early days of the internet when I would see statements on websites like:

“This site works with …..” “The site requires …..” “This site is designed to work with….”

I know it’s not possible to test with every combination of browser version and …Continue reading >>

Bob Williams

Defining an eCommerce Operation – Product Management

July 27th, 2009 | 2 comments | Tags: , , , , ,

UPDATE 10/27/10 – I posted a mind map of my eCommerce Operation on mindmeister that replaces the original map contained in this post. This includes the latest updates to my organizational thoughts on an eCommerce team.

In my last entry about eCommerce operation and structure I wrote about the functional area for content management. In many organizations, content management and data setup are one in the same. The responsibility for product management or product selling is a different group or individual. In this context ‘product’ is not the eCommerce software but the product or service being sold on the eCommerce site.

Another way to organize the functional roles of content …Continue reading >>