Crossing departmental boundaries with your eCommerce team

This is my 300th blog post! So much is written about the strained relationship between IT and other business departments such as Marketing or Sales. Both departments want to achieve the same goal of creating a service for the customer.  Both departments want to be predictable in their service delivery. But they define predictability differently which is the basis for Read More …

Policy on supporting multiple browser versions

Time travel back 15 years. I recently had a conversation with an IT product manager that wanted to post a statement on a website about which browsers are officially supported by the site. There was some angst with the testing group as well as the technical support desk about phone calls from customers that had browsers that were recently released. Read More …

Defining an eCommerce Operation – Product Management

UPDATE 10/27/10 – I posted a mind map of my eCommerce Operation on mindmeister that replaces the original map contained in this post. This includes the latest updates to my organizational thoughts on an eCommerce team. In my last entry about eCommerce operation and structure I wrote about the functional area for content management. In many organizations, content management and Read More …