Policy on supporting multiple browser versions

By Bob Williams, Leave a comment | Posted August 6th, 2011 in Customer Focus, eCommerce

Time travel back 15 years. I recently had a conversation with an IT product manager that wanted to post a statement on a website about which browsers are officially supported by the site. There was some angst with the testing group as well as the technical support desk about phone calls from customers that had [...]

Defining an eCommerce Operation – Product Management

By Bob Williams, 2 comments | Posted July 27th, 2009 in Business Process Management, eCommerce

UPDATE 10/27/10 – I posted a mind map of my eCommerce Operation on mindmeister that replaces the original map contained in this post. This includes the latest updates to my organizational thoughts on an eCommerce team.

In my last entry about eCommerce operation and structure I wrote about the functional area for content management. In [...]