Bob Williams

Defining an eCommerce Operation – Experience and Usability

March 30th, 2010 | Leave a comment | Tags: , , ,

UPDATE 10/27/10 – I posted a mind map of my eCommerce Operation on mindmeister that replaces the original map contained in this post. This includes the latest updates to my organizational thoughts on an eCommerce team.

This is my seventh and final post in the series on the topic of defining an eCommerce operation. Certainly I’ve not covered every detail or function of an eCommerce grouped tasked with operations,

An eCommerce Operation Team Structure

maintenance, and new growth. However, this and the previous posts provide a baseline of the most important functions needed in an eCommerce model and provide guidance on the eCommerce team structure.

The area tasked with …Continue reading >>

Bob Williams

Defining an eCommerce Operation – Release Management

March 17th, 2010 | 3 comments | Tags: , , ,

UPDATE 10/27/10 – I posted a mind map of my eCommerce Operation on mindmeister that replaces the original map contained in this post. This includes the latest updates to my organizational thoughts on an eCommerce team.

This is my sixth post on the defining elements of an eCommerce Operation. Previously, I’ve written about management in the areas of solution ownership, content management, product management, demand management and metrics management. In this post I’ll explore elements related to release management activities.

Release management provides for the justification, prioritization, and specification of software that comprises your eCommerce portfolio. Certainly software development is a discipline unto itself, but these elements cover the basic disciplines and functions of the …Continue reading >>

Bob Williams

Defining an eCommerce Operation – Metrics Management

January 26th, 2010 | 2 comments | Tags: , , ,

UPDATE 10/27/10 – I posted a mind map of my eCommerce Operation on mindmeister that replaces the original map contained in this post. This includes the latest updates to my organizational thoughts on an eCommerce team.

This is my fifth post on the defining elements of an eCommerce Operation. Previously, I’ve written about management in the areas of solution ownership, content management, product management, and demand management. In this post I’ll explore elements related to the metrics management of the group. The term metric in this case refers to a measurable unit of an item that is relevant to the success of the eCommerce operation.  Typically, management will also specify …Continue reading >>

Bob Williams

Defining an eCommerce Operation – Solution Ownership

June 9th, 2009 | 9 comments | Tags: , , , ,

UPDATE 10/27/10 – I posted a mind map of my eCommerce Operation on mindmeister that replaces the original map contained in this post. This includes the latest updates to my organizational thoughts on an eCommerce team.

My boss sent me a mind-map from MindMesiter last week for an eCommerce Operation. The map attempts to define the elements that make up an eCommerce operation in an organization. This type of thought and discussion is relevant for those that are running eCommerce and Internet Marketing groups. I’ll summarize my thoughts on the topic in this and future posts. The first area of the map is for solution ownership.  By the way, I …Continue reading >>