Defining an eCommerce Operation – Experience and Usability

One comment | Posted March 30th, 2010 in Agile Organization, Business Process Management, Business and IT Alignment, eCommerce | Tags: , , ,

This is my seventh and final post in the series on the topic of defining an eCommerce operation. Certainly I’ve not covered every detail or function of an eCommerce grouped tasked with operations,

An eCommerce Operation Team Structure

maintenance, and new growth. However, this and the previous posts provide a baseline of the most important functions needed [...]

Defining an eCommerce Operation – Release Management

5 comments | Posted March 17th, 2010 in Business Process Management, Business and IT Alignment, eCommerce | Tags: , , ,

This is my sixth post on the defining elements of an eCommerce Operation. Previously, I’ve written about management in the areas of solution ownership, content management, product management, demand management and metrics management. In this post I’ll explore elements related to release management activities.

Release management provides for the justification, prioritization, and specification of software that comprises your eCommerce portfolio. Certainly software [...]

Defining an eCommerce Operation – Metrics Management

One comment | Posted January 26th, 2010 in Business Process Management, Business and IT Alignment, eCommerce | Tags: , , ,

This is my fifth post on the defining elements of an eCommerce Operation. Previously, I’ve written about management in the areas of solution ownership, content management, product management, and demand management. In this post I’ll explore elements related to the metrics management of the group.
The term metric in this case refers to a measurable unit of [...]

Defining an eCommerce Operation: Solution Ownership

One comment | Posted June 9th, 2009 in Business Process Management, Ideas, eCommerce | Tags: , , , ,

My boss sent me a mind-map from MindMesiter last week for an eCommerce Operation. The map attempts to define the elements that make up an eCommerce operation in an organization. This type of thought and discussion is relevant for those that are running eCommerce and Internet Marketing groups. I’ll summarize my thoughts on the topic in [...]