A simple way to backup your email archive

It’s not your Amex card, but you don’t want to leave home/work without it. For many of us, losing an email archive ranks as one of the most disruptive events to our daily routine at work. I don’t use email as my main information storage for documents, tasks, and workflows. But I know from experience that many of the internal Read More …

Rethink email attachments

Ease of use wins the day. Attaching documents to email is perhaps the most-used business workflow invention in the last 20 years. I don’t think this feature of email was intended to become so intertwined in business workflows. But it’s so easy to click, attach, and send that the procedure has become habit for us. Storing documents on a network Read More …

Email delivery isn’t guaranteed

A recent service incident with email provided a reminder to me that email delivery is not guaranteed for message delivery. In the incident, the sender was using email to deliver a specific 1-to-1 message. It was not a marketing campaign. Since the distribution list was large, they chose to send the emails in batch through a provider. The problem was Read More …

Email signatures. Keep it simple.

How do you construct your email signature? Is it a personal creation or a variation of a template you found? With the volume of emails sent each day and importance of email for business communication the email signature is definitely an important mark in our digital lives. You might be surprised to know there is even a Wikipedia entry on Read More …

When email holds you back

I often hear people talk about how they are overwhelmed with email. They end up not responding to email or responding after the subject matter is no longer relevant for decision making or valuable input. It probably doesn’t surprise people that know me, but I try to abide by the 24 rule for email. I either respond, delete, acknowledge, or Read More …