Using online banking to beat phishing

By Bob Williams, Leave a comment | Posted August 13th, 2011 in Customer Focus, eCommerce, Ideas

Phishing and spear phishing attacks do more than increase fraud. The fall-out of criminals impersonating sites that don’t belong to them to trick people into giving their personal information goes beyond fraud and identify theft statistics. Similar to terrorist attacks, it changes the processes and procedures that law abiding citizens go through to transact normal [...]

When email holds you back

By Bob Williams, One comment | Posted January 23rd, 2009 in Customer Focus, Ideas

I often hear people talk about how they are overwhelmed with email. They end up not responding to email or responding after the subject matter is no longer relevant for decision making or valuable input. It probably doesn’t surprise people that know me, but I try to abide by the 24 rule for email. [...]