A Business Technology Place (Since 2008)
Years ago, I created my first free email account with Yahoo. My motivation was to separate my email address from my internet service provider. Not long after, SPAM email multiplied in my inbox like weeds in early Spring. As the internet became a part of everyday household activities and my Read More …
It’s not your Amex card, but you don’t want to leave home/work without it. For many of us, losing an email archive ranks as one of the most disruptive events to our daily routine at work. I don’t use email as my main information storage for documents, tasks, and workflows. Read More …
Ease of use wins the day. Attaching documents to email is perhaps the most-used business workflow invention in the last 20 years. I don’t think this feature of email was intended to become so intertwined in business workflows. But it’s so easy to click, attach, and send that the procedure Read More …
Do you use your office phone and voice mail? Dan Kedmey of Time Magazine recently listed 4 reasons we should never leave another voicemail. I agree in part with Kedmey that the role of voice mail and the office phone is decreasing. I see it at work too, as some Read More …
I recently stumbled across the advanced search features in Outlook 2010. To be fair I haven’t been using Outlook for too many months. My corporate email was Lotus Notes for the past 15 years and I use gmail at home. Here is my default view of the Outlook 2010 inbox Read More …
Do interconnected electronic devices eliminate the need for the traditional office? I read “Death to the office” and stopped to think. Wait, did I read that right? Yes, it said “death to the office” because of commute to work options in the new digital age. The traditional office of the Read More …
This article on Technology and the College Generation from the New York Times didn’t surprise me. I have two teenagers and I use other forms for digital and social media to communicate. I can see the preferences towards texting and Twitter. But I couldn’t help but think about how the business Read More …
This week I found out that Yahoo CEO Marissa Mayer is on the cover of Vogue Magazine and I received an email from Yahoo with the subject line “An update was made to your mail account”. The two events are not related and it’s not that the Vogue cover didn’t Read More …
A recent service incident with email provided a reminder to me that email delivery is not guaranteed for message delivery. In the incident, the sender was using email to deliver a specific 1-to-1 message. It was not a marketing campaign. Since the distribution list was large, they chose to send Read More …
My daily routine of working in the marketing department includes planning and executing communications on digital platforms. What’s not to like about this work? It’s full of experimenting with message formats, exploring new channels, researching customers, and tracking results. Good stuff. But ultimately marketers are measured on the success of Read More …
How do you construct your email signature? Is it a personal creation or a variation of a template you found? With the volume of emails sent each day and importance of email for business communication the email signature is definitely an important mark in our digital lives. You might be Read More …
Phishing and spear phishing attacks do more than increase fraud. The fall-out of criminals impersonating sites that don’t belong to them to trick people into giving their personal information goes beyond fraud and identify theft statistics. Similar to terrorist attacks, it changes the processes and procedures that law abiding citizens Read More …
I often hear people talk about how they are overwhelmed with email. They end up not responding to email or responding after the subject matter is no longer relevant for decision making or valuable input. It probably doesn’t surprise people that know me, but I try to abide by the Read More …