Can we change the secret sauce of IT?

The value of IT. Connecting disparate systems is one of the main value services that Information Technology teams offer to business customers. I used this point at a presentation before employees that are not in IT to answer the question “what does IT do?”. If you are not in IT you see this each week when you send or receive Read More …

Customer loyalty for banks and credits unions

Customer loyalty can’t be talk about enough in the market place. I read an article on BankTech.com by Matt Gunn entitled 5 Things Everyone in Banking is Talking About. Matt discusses “Loyalty/Stickiness” as one of his five banking topics of the day. Reality is that customer loyalty is always a topic of concern for businesses despite their industry. But I think Read More …