Classic IT Challenges – Estimating Work

This is the fourth post in a series of writings to discuss issues facing Information Technology (IT) departments. The first three challenges were project work vs production support, prioritizing work and operations vs innovation. IT shops vary in size, budget, and processes. But all IT shops share a common set of challenges that shape how they interact with their inter-company Read More …

Classic IT Challenges – Operations vs Innovation

This is the third post in a series of writings to discuss issues facing Information Technology (IT) departments. The first challenge was project work vs production support and the second challenge was prioritizing work. IT shops vary in size, budget, and processes. But all IT shops share a common set of challenges that shape how they interact with their inter-company Read More …

Classic IT Challenges – Prioritizing Work

This is the second post in a series of writings to discuss issues facing Information Technology (IT) departments. IT shops vary in size, budget, and processes. But all IT shops share a common set of challenges that shape how they interact with their inter-company customer base as well as the clients of their organization. There isn’t a single answer to Read More …

Classic IT Challenges – Project Work vs Production Support

Information Technology (IT) shops vary in size, budget, and processes. But all IT shops share a common set of challenges that shape how they interact with their inter-company customer base as well as the clients of their organization. There isn’t a single answer to these common challenges and they don’t disappear after a process is put in place to address Read More …