Straight Talk for Documenting Standard Work

Creating documentation is arguably the most dreaded task for working professionals. Not many people like to document why a program or procedure exist or how the pieces of a program fit together to make a working application. For those who do create documentation of procedures, standards, or architecture, maintaining the document becomes another challenge. It’s a conundrum; we don’t like Read More …

Battling Urgent

Picking my battles Every day I am tempted to work more on what’s urgent than what’s important. Somedays I do better at working on important tasks, but it’s a constant wrestling match. Important tasks help to achieve my overall goals. Urgent tasks usually involve fixing something that is broken for someone else. Urgent tasks may not always be beneficial to Read More …

JIT Action Items for the Office Worker

Just in time. Picture this. You are reviewing a list of tasks that was assigned to colleagues in your business. You remind one of the task owners their action item is due tomorrow and they respond, “I have it on my list, but I’m operating just-in-time.” This happened to me recently. The word choice “just in time” (JIT) is from Read More …

IT Manager Leader Standard Work

In 2015, I started on a lean production system journey. My aim is to improve my personal level of leadership by learning to focus on reducing waste activities and increasing customer value-add activities.  One concept in lean philosophy is leader standard work. It’s not easy to set a baseline for metrics and desirable activities without first having a play card Read More …