Learning this changed my career

The year was 2001. I was in a room presenting a 1.0 version of an internal browser-based utility that enabled our billing department to generate a current customer price card without running a program and print job from the mainframe. It was a leap forward with technology use, but more Read More …

Foundations for digital culture (part 3 Envisioned Future)

Influencers Part 1 Building Blocks Part 2 So the future can look like this Customer success as a motivator The first building block of the digital culture is to obsess over the customer and not technology. I believe when team members are obsessed with the customer, they are more motivated Read More …

Foundations for digital culture (part 2 Building Blocks)

Influencers Part 1 A narrative to create a digital culture… for the customer (part 2 Building Blocks) So now we should make the digital culture from this Obsess over customers, not technology A fundamental learning from the past several decades that has influenced modern methodologies and organizational layouts is running Read More …

Foundations for digital culture (part 1 Influencers)

A narrative to create a digital culture… for the customer (part 1) In the past Over the last five decades, information technology departments evolved from independent groups to entire companies with specialized technology-based products and services. An industry sector is named for technology and many companies today are changing their brand Read More …

Spooky software development – Halloween frights

I recently watched The Haunting of Bly Manor on Netflix to satisfy an itch for a ghost story. It’s a story of restless spirits, driven by unsatisfied love, betrayal, and abandonment. All the characters in the story shared the same locale with specific roles to maintain a working household.  But Read More …

Planting organizational seeds for a sustainable future

I’m in the process of repositioning to a new role within the same company. I’ve done this in the past, but never viewed the transition through a lean lens.  When this happened early in my career, I looked forward to the new job without giving thoughtful consideration to the previous Read More …

Root Cause Analysis Playbook

One of the staples of our Lean journey is a monthly root cause analysis (RCA) effort. The results of the team standard have surpassed my expectations, and I anticipate more potential positive results as we mature our approach. Our playbook is simple to execute, but requires disciplined execution and adherence Read More …

Lean Visual Management Board – What I’ve learned so far

Last year we started using a visual management board to get a better understanding of the flow of work in our IT department. The board, now in version 2 and completely electronic, has become the staple of our weekly team leader meetings. With continued attention and more maturity in lean Read More …

Lean Thinking – Virtual Circles

Stand inside a circle. During skills training last month, I viewed a series of videos from the Gemba Academy on the seven wastes in business and processes.  The material introduced the chalk circle teaching method of Taiichi Ohno. Draw a circle near an area to observe and stand in the Read More …

Root cause analysis for team building

Early in my career we used a process that loosely resembled a root cause analysis after a severity 1 production outage. The intent of the process was to determine why the severity outage occurred and then fix the problem so it didn’t happen again. No one liked process and the Read More …

More or Less?

Truth. There will always be more work to do than is possible to accomplish by my team. Think more. Whine less. Earlier this year I penned some thoughts about thinking through resource contention, Do more with what you have!, because I was looking for better ways to address resource contention Read More …

JIT Action Items for the Office Worker

Just in time. Picture this. You are reviewing a list of tasks that was assigned to colleagues in your business. You remind one of the task owners their action item is due tomorrow and they respond, “I have it on my list, but I’m operating just-in-time.” This happened to me Read More …

Work with a rhythm

So many things provide rhythm to life. Music Dance The seasons Waking strides Heartbeats Speech Faith What rhythm means to me. Before I ever thought about my daily routines mapping to a rhythm, I was following patterns. Looking back, I remember specific practices I used during high school to complete Read More …