Urgency is a two-face

By Bob Williams, Leave a comment | Posted May 21st, 2011 in Agile Organization, Business Process Management

What’s the goal of your organization? Do this. Ask executives in your business what the goal of the business is. Is it to make market leading products and services? Is it to make and serve customers? Or is it really to make money?

Eliyahu M. Goldratt writes in his book “The Goal” that the goal [...]

Innovation process?

By Bob Williams, Leave a comment | Posted June 16th, 2010 in Business Process Management, Customer Focus, Ideas

Earlier this week I had lunch with @Cjack_HC, @ElliotLeson, @Westdene64, and a few others. I joined the lunch late as the group was in the middle of a brainstorming session on creating names for business card designs.  Sounds easy, but I found the task pretty challenging.  It made me think of the age old question [...]

Thoughts on serendipity and managed processes

By Bob Williams, Leave a comment | Posted November 15th, 2008 in Ideas

Question: Should we rely on serendipity or a managed process for incremental innovation?

I’ve been asked to answer this question as part of an assignment.  I thought it would be good to record the answer here. It’s not because I think my answer is anything great or has uncovered some train of thought that no [...]