I’ve used Turbo Tax for the annual tax filing ritual for the last several years. Typically I purchase a CD from Costco each January because they have a nice coupon and it’s cheaper than buying directly from Intuit. This year, I decided to explore the option for Turbo Tax online as a link from within online banking at my credit union. My overall experience was very good, but there was one glitch that provides a valuable lesson for support organizations.
Determine the cost.
My first step was to compare the total cost of using the online version through the credit union to purchasing the disks at Costco. Total cost includes …Continue reading >>

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