Using online banking to beat phishing

Phishing and spear phishing attacks do more than increase fraud. The fall-out of criminals impersonating sites that don’t belong to them to trick people into giving their personal information goes beyond fraud and identify theft statistics. Similar to terrorist attacks, it changes the processes and procedures that law abiding citizens Read More …

Customer loyalty for banks and credits unions

Customer loyalty can’t be talk about enough in the market place. I read an article on BankTech.com by Matt Gunn entitled 5 Things Everyone in Banking is Talking About. Matt discusses “Loyalty/Stickiness” as one of his five banking topics of the day. Reality is that customer loyalty is always a topic Read More …

A case for customer focus in the midst of financial regulation

  Banks are reacting to loss of fee income by creating new fees and dropping services. Financial institutions across the country are reacting to the impact of Regulation E changes and the Durbin Amendment to the Dodd-Frank Act. The Regulation E changes of 2010 prohibit financial institutions from charging consumers fees Read More …