How management escalation promotes organizational entropy

Leave a comment | Posted March 26th, 2010 in Agile Organization, Business Process Management, Ideas | Tags: ,

Previously I defined organizational entropy and how modern organizations evolve to this type behavior through a randomness of work order and completion. Another contributing factor to organizational entropy is management escalation. Let me start by saying that this post is not about bashing the practice of management escalation. Escalation is actually a needed and healthy component [...]

Defining Organizational Entropy

5 comments | Posted January 18th, 2010 in Business Process Management, Ideas | Tags: ,

I’ve experienced different management styles, cultures, and organizational lay-outs during my professional career in large organizations. Over the years I’ve noticed several attributes of large groups that are present regardless of the organizational design.  One of these attributes is something I’ll call Organizational Entropy. I define this as a measure of disorder or randomness by which work [...]