When does process remove your passion?

By Bob Williams, Leave a comment | Posted April 15th, 2010 in Business Process Management, Customer Focus, Ideas

I’ve heard it said of teachers before that they lose their ability to do what they are passionate about because of all the paper work required for their job.  As organizations or groups mature typically the processes within each group will tend to expand. So my question is, when does following the process remove people [...]

Passion and emotion leadership primer

By Bob Williams, One comment | Posted December 26th, 2009 in Ideas

Organizational leaders use the terms ‘passion’ and ‘emotion’ in their communication to try to frame desired and undesired behavior. Passion is typically used in the positive context. You might hear things like “We want our people to be passionate about their jobs” or “We promote passionate employees in the workplace”. On the contrary emotion, is [...]