Bob Williams

Stories needed of business process improvement

March 3rd, 2010 | Leave a comment | Tags: ,

I was watching CNN this morning while doing time on the treadmill. A story came on about the warning from OSHA to Sea World that whales would eventually kill a person in the current environment unless they made some changes.  It made think about people within organizations that try to sound

Kai=Change, Zen=Good(for the better), Kaizen=Continuous Improvement

warnings and alerts about business process improvement topics. Everyone is quick to agree that business processes are always full of opportunity for improvement. Remember Kaizen and business process rengineering? I remember a time when the buzz word of ‘continuous improvement’ was common place in the industry. I’d see it at training sessions, webinars, …Continue reading >>

Bob Williams

Process Improvement: Make it happen

March 11th, 2009 | Leave a comment | Tags: , ,

Processes, processes, processes, what’s the purpose of all the processes that govern our lives? They certainly have merit and can aid us in many ways:

They create repeatable steps that deliver consistent output. They should be derived from critical thinking which avoids hasty decisions. They optimize a flow of work to create a product or service. They allow quality to be ‘baked in‘ by having steps check for mistakes or by making sure output meets standards and quality requirements. They usually involve multiple people which produces output with a greater diversity of thought and establishes communication between people.

But processes can also hinder our lives and …Continue reading >>

 
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