Software Release Management. It’s more than an IT thing.

By Bob Williams, One comment | Posted November 3rd, 2011 in Agile Organization, Business and IT Alignment, Business Process Management, Customer Focus, eCommerce

This is about IT and Business alignment. I’m fortunate enough to have worked in two different functional areas of a business: IT and Marketing. I can say with 100% confidence that business owners and stakeholders of software releases should be more concerned and involved in the IT release management process. The typical release process covers [...]

Process: friend and foe

By Bob Williams, Leave a comment | Posted August 7th, 2010 in Customer Focus, eCommerce

In my reading this week I came across a blog post from Tom Peters entitled Strategy: War on Systems. Tom talks about “systems” within an organization and while they are developed with good intentions, they often become inhibitors to achieving the organizational mission. I talk about this very subject quite a bit on my blog [...]

When does process remove your passion?

By Bob Williams, Leave a comment | Posted April 15th, 2010 in Business Process Management, Customer Focus, Ideas

I’ve heard it said of teachers before that they lose their ability to do what they are passionate about because of all the paper work required for their job.  As organizations or groups mature typically the processes within each group will tend to expand. So my question is, when does following the process remove people [...]

Stories needed of business process improvement

By Bob Williams, Leave a comment | Posted March 3rd, 2010 in Business Process Management, Ideas

I was watching CNN this morning while doing time on the treadmill. A story came on about the warning from OSHA to Sea World that whales would eventually kill a person in the current environment unless they made some changes.  It made think about people within organizations that try to sound

Kai=Change, Zen=Good(for the better), [...]