Urgency is a two-face

By Bob Williams, Leave a comment | Posted May 21st, 2011 in Agile Organization, Business Process Management

What’s the goal of your organization? Do this. Ask executives in your business what the goal of the business is. Is it to make market leading products and services? Is it to make and serve customers? Or is it really to make money?

Eliyahu M. Goldratt writes in his book “The Goal” that the goal [...]

Are you hiding behind the process?

By Bob Williams, One comment | Posted May 1st, 2011 in Agile Organization, Business and IT Alignment, Business Process Management, Customer Focus

Some people depend on the process for making results. I was involved in a situation recently where a software defect was found after the production release. A team member was quick to analyze the situation and indicated that the team had not followed all the steps in the process. They stated that this resulted in [...]

Beware Bloated Processes

By Bob Williams, Leave a comment | Posted July 8th, 2010 in Business Process Management

We’ve all been there. Something goes wrong and as a follow-up we look for the root cause and how to prevent it from happening again. More times than not, we solve this procedure by adding another step to an existing process. It’s almost automatic and we don’t think twice about amending a process because we [...]