Fathead return policy review and experience

By Bob Williams, Leave a comment | Posted December 12th, 2010 in Customer Focus

I bit on the Fathead Black Friday deal this year to order a team logo for my game room. The package arrived via UPS ground shipping a few days later. Unfortunately, the box was damaged during shipping and the damage causing damage to the logo as well. The logo was creased in multiple locations on [...]

Customer focused eCommerce: Return Policy

By Bob Williams, One comment | Posted December 5th, 2008 in Customer Focus, eCommerce, internet marketing

I recently made a return to Costco for a misbehaving GPS unit.  My experience was made easy in large part because of Costco’s friendly return policy.  The store clerk didn’t give me a hard time or ask me any detailed questions.  I didn’t even need to fill out a form.

But the real find in [...]