return policy | The Merchant Stand

Fathead return policy review and experience

Posted onDecember 12, 2010December 12, 2010AuthorBob Williams1 Comment

I bit on the Fathead Black Friday deal this year to order a team logo for my game room. The package arrived via UPS ground shipping a few days later. Unfortunately, the box was damaged during shipping and the damage causing damage to the logo as well. The logo was creased in multiple locations on the adhesive background but I Read More …

Customer focused eCommerce: Return Policy

Posted onDecember 5, 2008March 31, 2009AuthorBob Williams1 Comment

I recently made a return to Costco for a misbehaving GPS unit. My experience was made easy in large part because of Costco’s friendly return policy. The store clerk didn’t give me a hard time or ask me any detailed questions. I didn’t even need to fill out a form. But the real find in the transaction was a feature Read More …