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Tag: return policy

Fathead return policy review and experience

Posted onDecember 12, 2010December 12, 2010AuthorBob Williams1 Comment

I bit on the Fathead Black Friday deal this year to order a team logo for my game room. The package arrived via UPS ground shipping a few days later. Unfortunately, the box was damaged during shipping and the damage causing damage to the logo as well. The logo was Read More …

CategoriesCustomer FocusTagscustomer experience, Fathead, return policy

Customer focused eCommerce: Return Policy

Posted onDecember 5, 2008March 31, 2009AuthorBob Williams1 Comment

I recently made a return to Costco for a misbehaving GPS unit.  My experience was made easy in large part because of Costco’s friendly return policy.  The store clerk didn’t give me a hard time or ask me any detailed questions.  I didn’t even need to fill out a form. Read More …

CategoriesCustomer Focus, eCommerceTagsCostco, customer experience, eCommerce, return policy

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  • Categories
    • Agile Organization
    • Business Process Management
    • Business Technology
    • Career
    • Customer Focus
    • eCommerce
    • Ideas
    • Lean Principles
  • Archives
  • About Bob Williams
  • Executive Bio
  • Qualifications
  • Recommendations
  • Timeline