Bob Williams

Simple is…Brand Loyalty

My last two posts have been about the phrase “simple is …” As I looked through my notes on this topic, I found one other thought that I wanted to share.

Simple is brand loyalty.

I wrote this down not thinking about how marketers achieve brand loyalty with their customers, but more so thinking about the decision process of a consumer that is brand loyal.  Brand loyalty is a topic unto itself in business schools, text books, and each industry.

Life without brands

The ways to achieve it can become overly complex as they deal with systems, processes, psychology, and people. I wouldn’t consider building brand loyalty with consumers …Continue reading >>

Bob Williams

Simple is…eCommerce

Simple is one-click checkout.  Less screens = less clicks = less confusion = more orders.

Simple is limited choices. Think retail models like Costco, that have sufficient variety but limit the number of manufacturers.  Think the Google home page. They’ve left it simple when they could fill it with so much.

Simple is anonymous checkout. C’mon retailers, you have everything you need in a purchase to build a customer profile: Name, address, email, purchased products.  Set password as an optional field for those visitors that want additional features such as order history, ship status, etc.

Bob Williams

Simple is…

How many times have you heard “simple is more”? This is a recurring concept in my life right now.  I’ve reached the stage where years of accumulating stuff is starting to impact me. Its seems I spend many of my waking hours replacing, repairing, returning, and refurbishing all the stuff in my life. I understand now the attraction of simplifying life by having and doing less.

But ‘simple’ has more application in our lives outside of possessions.  Simple weaves in and out of our daily decisions and we don’t even realize it. We gravitate towards simple to make a task go quicker or because it requires less effort or thought. …Continue reading >>