Social media ideas for amusement parks

By Bob Williams, 2 comments | Posted April 9th, 2010 in Customer Focus

I spent the day at Sea World in San Antonio with my family and as we went through the park I searched for signs of the digital and social media age.  I was surprised not to find any. In fact, the amusement park today is much like the amusement park I remember as a child [...]

Six Flags. More customer focused flags = more fun

By Bob Williams, 2 comments | Posted April 26th, 2009 in Customer Focus

Mr Six. More Flags, More Fun.

I spent this past Saturday at Six Flags Over Georgia compliments of the employee activity group at work. It’s been many years since I’ve been to the park. I once roamed there periodically as a teenager. I’ll admit, my expectations were pretty low about how my consumer experience [...]